Tour Managers

JGTG is seeking to expand its team of Tour Managers to help deliver our tours for the current and next season.

We are seeking individuals who are friendly, confident, well-travelled, patient, discreet, organised, efficient, numerate, and able to work well with both our customers, coach drivers and suppliers. Tour Managers should be in good health with a decent level of physical fitness, as the work can be demanding with long hours. A second language (preferably French or Italian) would be an advantage for those seeking to take European tour work.

Whilst previous experience is preferred, there will be some opportunities for those starting out in this role so please contact recruiting@justgoholidays.com with your c.v. for more information.

**Tour Managers are engaged as an independent contractor providing services under a contract of services agreement and are therefore responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made under their agreement. You will be required to provide your own adequate insurance cover. Please note, work is seasonal and not back-to-back so may suit those for whom full time employment is not required.

Hybrid & Remote considered
Competitive salary
No Agents please

The Specialists Journey Group is a collection of some of the world’s finest niche tour operators made up of a number of specialist brands, including Brightwater Holidays – the UK’s leading garden, scenic Scottish and special interest tour operator, Andante Travels – a leading provider of archaeological, cultural and historical holidays, and Dream Challenges a fundraising event service to UK charities.

We are looking to recruit a highly commercial and experienced Aviation Manager who will be responsible for managing all flight buying and seat management within the Specialist Journeys Group brands, as well as those of the JG Travel Group.

You’ll be joining a great team of product and operational professionals who enjoy working together to deliver exceptional results. We are looking for an excellent negotiator with strong attention to detail, with at least 3 years’ experience of working within a multi branded travel group. You must be highly organised with strong planning and organisational skills along with a numerical and analytical mindset.

Specific accountabilities include:

• Quote and book group flights always ensuring that the budgeted amounts are met.
• Ensure internal system is updated with latest arrangements.
• Communicate with the product teams to ensure everyone is in the know on flight updates and to gather information about flight routes, times and budgets.
• Oversee the team who book bespoke ‘Extras’ for guests and tour staff to meet their specifications at an agreed cost.
• Work with the Finance team to update weekly on flight payments, such as deposits due, balances due, and ticketing deadlines.
• Monitor the flight market and react to any aviation crisis issues that may arise.
• Research flight routes and provide pricing for new programmes.
• Manage the fights team, always ensuring maximum efficiency.
• Keep up to date with airlines terms and conditions in order to manage flight allocations and manage refunds when applicable.

About You

We’re looking for a collaborative team player who is self-motivated and capable of working independently within defined guidelines;  you will have an eager willingness to learn and develop (yourself and others). Strong initiative with a results focussed approach. Technical requirements include:

Essential

• Solid understanding of airline contracts and fares, including IT rates, seat only and published fares;
• Knowledge of IATA / BSP ticketing procedures;
• Competent in using CRS systems, in particular, Amadeus.

Experience of GDS would be an advantage

If you’re ready for a challenge and want to play a key role in driving real change, we’d love to hear from you.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com without delay!

Competitive salary/Bonus
No recruitment agencies please

We are looking for a highly driven, commercially focussed Revenue Optimisation Manager to drive revenue and passenger growth leading to sustainable profitability. This role will lead the Commercial and Insight Team and oversee the commercial performance of our UK and European touring portfolio, Group’s online marketing activity and delivering revenue growth through digital marketing channels. Reporting to the Commercial Director, the role is pivotal in ensuring performance is actively tracked, risks are mitigated, and commercial opportunities are identified and exploited in line with group targets.

We’re looking for a strategic planner with experience of pricing and yield management, forecasting, and leadership. Highly numerate with a solid understanding of consumer psychology and market dynamics you will work closely with Product, Marketing, Operations, and Insight teams to ensure the touring portfolio is optimised from launch through departure.

A creative and inspiring leader, along with strong analytical and problem solving skills, specific accountabilities include:

Commercial Planning & Portfolio Strategy

• Partner with the Commercial Director to develop annual and seasonal plans for capacity, pricing, and product mix that deliver against group revenue, passenger, and profit targets.
• Lead coach route planning, using customer database insights, geographic demand patterns, and historical performance to optimise routing, feeder strategy, and regional coverage.
• Drive route development, identifying new growth areas, underserved markets, and opportunities to expand or refine the touring portfolio.
• Make clear, data-led capacity recommendations, balancing demand signals, operational constraints, and margin targets.
• Work closely with Product Heads to ensure performance learnings are embedded into new contracting cycles, new product development, and annual budget planning.

Pricing Strategy & Management

• Set and maintain pricing strategies using historic performance, demand trends, and competitor analysis to ensure competitiveness and profitability.
• Monitor price performance throughout the sales cycle, actively managing opportunities to increase, decrease, or promote products in response to booking pace, load factors, and market conditions.
• Ensure pricing decisions are clearly communicated and implemented accurately across systems and channels.

Yield Management & Sales Optimisation

• Proactively identify opportunities for additional capacity, working with contracting and operations teams to assess feasibility and commercial return.
• Optimise yield through a combination of pricing actions, promotional activity, consolidation, and capacity adjustments.
• Work closely with Product Marketing to align sales focus, promotional plans, and campaign timing with commercial priorities and performance targets.
• Monitor underperforming products and implement recovery or mitigation strategies where required.

Performance Monitoring & Commercial Steering

• Track and report on key performance metrics, including revenue, passenger volumes, yield, and profit versus budget and forecast.
• Provide regular performance insight and recommendations to the Commercial Director, highlighting risks, opportunities, and required interventions.
• Support senior commercial steering by translating performance data into clear actions and priorities.

Forecasting & Data Development

• Lead the continual development and refinement of robust forecasting models, improving accuracy and responsiveness to market changes.
• Produce detailed passenger (pax) forecasts across all products, feeding into the Data Warehouse to support revenue, margin, and operational forecasting.
• Work with Insight and Finance teams to ensure forecasts are aligned, well-understood, and consistently applied across the business.

The ideal candidate will not be afraid to challenge the status quo – an attitude of continuous testing, learning and improving to deliver strong and improved revenue/ passenger growth is vital for this role. Advanced Excel skills are essential.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Full time and Part time hours considered
Competitive Salary and Bonus Scheme
No recruitment agencies please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands.

We are an age-friendly workplace, and our company values are at the core of what we do:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

Do you love talking and helping customers ? Do you enjoy working in a team that works together to deliver memorable experiences for customers? If yes, this role is for you ! We are looking for a number of customer friendly, experienced Sales and Customer Service Consultants to work as part of our busy Customer Contact team.

Putting the customer at the heart of all we do, we are looking for Sales Consultant roles whose main focus is to sell holidays and provide exceptional customer service to all enquiries that come through via the phone. This team is open seven days a week, so flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

In addition, we are looking for someone to focus more on customer retention, cruise sales and supporting a number of areas administratively.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient, along with the ability to maximise every sales opportunity. Prior hospitality or customer service experience ideally in a travel environment is desirable. Full training and support will be provided.

Benefits include:

• 25 days holiday plus your birthday off
• Option to buy additional holidays
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Friends and family discount
• Free fruit in the office
• Referral programme
• Reservations Commission pay

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Competitive Salary and Bonus Scheme
No recruitment agencies please

We are looking for a highly creative and commercially focussed Product Manager UK & Europe to develop and deliver unique, up-to-date and creative products and itineraries leading to passenger and revenue growth across your area of product portfolio. A strong influencer, with good negotiation skills, we’re looking for an experienced Product Manager, ideally with a background of both the UK and European contracting world. Creating unique and interesting products that appeal to customers of all of our brands, and working closely with internal stakeholders, you will be the champion of your product range, with full ownership for delivery of revenue while maintaining costs.

Key accountabilities include:

• Lead and develop your mainstream & specialist product range offering from concept to delivery.
• Identify and fill market product gaps and trends and generate new tour ideas that grow passenger volumes, market share, deliver excellent customer experience and drive growth.
• Create and own the product plans, targeting the budgeted passenger volumes and ensure we have sufficient stock to achieve these.
• Plan ahead to ensure the products are contracted and ready in line with the product launch schedule.
• Contract the hotels and itineraries at best available prices and with added value where possible to ensure our retail prices are the best in the industry.
• Liaise with the copywriters and agree final tour copy for online and brochure.
• Own your products from concept to delivery liaising closely with the Product Admin Ops Teams to ensure quality of information, planning and delivery including final sign off on customer and driver itineraries.
• Take an active & creative part in the Product Team as a whole.
• Liaise closely with the Sales, Marketing and Commercial Teams to ensure the best possible opportunities for each product to succeed.
• Be part of the Saturday and Product Duty Officer rota.
• At times be part of the “during event” on site customer delivery as required.
• Regularly attend Trade events and actively network with external bodies, to promote the Group brands and to source opportunities for future products/ partners.
• Cultivate excellent relationships with suppliers to ensure we can procure the right space at the right price.

The ideal candidate will be proactive and use their initiative and problem solving skills to identify product gaps and opportunities to drive growth. Not afraid of challenging, you will demonstrate excellent communication and relationship skills, while remaining collaborative. This is a fantastic opportunity to join a forward thinking business with a collection of amazing travel brands, and be a part of an exciting growth journey.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Competitive Salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classis seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are an age-friendly workplace, and our values are at the core of what we do:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

We are looking for someone who is passionate about data, with analytical experience in either the travel sector, or within a stock management or analytics’ role. Sound commercial awareness coupled with strong numerical and Excel skills and a real can-do attitude are key for someone to join our Commercial Team. This detailed conscious role will appeal to someone who enjoys working in a team and has the tenacity to monitor and understand sales performance data. Specific accountabilities include the following:

• Monitor yield, identify gaps and provide information leading to campaign decisions.
• Ensure all department administrative tasks are updated to aid in strategic business decisions, which includes collation of booking statistics and communicating additions and cancellations to the tour programme.
• Monitor competitor performance, perform competitive benchmark studies and follow market trends, identifying key areas for improvement.
• Measure pricing strategies, booking trends and booking pace of a variety of holiday market segments.
• Contribute to a weekly dynamic forecast of expected passenger, revenue and margin results, variances and budget comparisons.
• Assess, analyse and price group business strategies.
• Analyse overall monthly tour performance and report findings to the Commercial team.
• Conduct quarterly performance review and support strategic and tactical decisions.
• Support the revenue budget process.
• Continually review processes and practices to implement improved efficiencies to ensure processes are as streamlined as possible.
• Maintain professional internal and external relationships that meet company core values.
• Main point of contact for the Commercial inbox and general day-to-day enquiries.
• Assisting with ad-hoc departmental reporting.

Ideally you will have good UK geographical knowledge, and even experience of Power BI, persistence, resilience and determination to see a process through to the end is more important. Although the ideal candidate will ideally have a track record in a similar role, we are open to applicants with a desire to learn and to develop their proven numerical and detail conscious skills.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to along with salary expectations to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com without delay!

Hybrid/ Interim

We are seeking an experienced Business Analyst/ Process Change Manager to drive operational efficiency and system optimisation across our travel business.

This role will focus on reviewing, redesigning and embedding improved processes to ensure we maximise the value of our existing travel systems and technology platforms. Acting as the bridge between operational teams and IT, you will ensure our internal systems support commercial objectives, improve productivity, reduce risk and enhance customer delivery.

This is a hands-on, commercially focused role suited to someone who has experience of process mapping and working with business areas to drive change.

Strong analytical capability alongside excellent relationship and communication skills you will have demonstrable experience of delivering systems optimisation or automation improvements. Key accountabilities include:

Business Process Review & Optimisation

• Conduct structured reviews of end-to-end operational workflows (e.g. sales, reservations, tour set up, pricing, product, costing, customer service).
• Map current processes, identify inefficiencies and implement improvements.
• Eliminate duplication, reduce manual workarounds and increase automation where possible.
• Establish measurable KPIs to monitor operational performance and improvement outcomes.

Travel Systems Effectiveness

• Evaluate how effectively current travel systems support operational and commercial goals across the different brands.
• Identify opportunities to improve data integrity, reporting capability and system integration.
• Ensure the business is fully utilising existing system functionality before considering new investment.

Project & Change Management

• Lead optimisation and improvement initiatives from concept through to implementation and review.
• Produce clear requirements documentation and business cases where system enhancements are required.
• Support stakeholder engagement and user adoption of new processes.
• Ensure improvements are embedded and sustainable.

You will be highly organised, with strong project management skills as well as confident at challenging and influencing across all levels. Curious and proactive, experience of working with travel operational workflows and/ or systems is desirable.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.