Tour Managers

JGTG is seeking to expand its team of Tour Managers to help deliver our tours for the current and next season.

We are seeking individuals who are friendly, confident, well-travelled, patient, discreet, organised, efficient, numerate, and able to work well with both our customers, coach drivers and suppliers. Tour Managers should be in good health with a decent level of physical fitness, as the work can be demanding with long hours. A second language (preferably French or Italian) would be an advantage for those seeking to take European tour work.

Whilst previous experience is preferred, there will be some opportunities for those starting out in this role so please contact recruiting@justgoholidays.com with your c.v. for more information.

**Tour Managers are engaged as an independent contractor providing services under a contract of services agreement and are therefore responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made under their agreement. You will be required to provide your own adequate insurance cover. Please note, work is seasonal and not back-to-back so may suit those for whom full time employment is not required.

Hybrid & Remote considered
Competitive salary
No Agents please

The Specialists Journey Group is a collection of some of the world’s finest niche tour operators made up of a number of specialist brands, including Brightwater Holidays – the UK’s leading garden, scenic Scottish and special interest tour operator, Andante Travels – a leading provider of archaeological, cultural and historical holidays, and Dream Challenges a fundraising event service to UK charities.

We are looking to recruit a highly commercial and experienced Aviation Manager who will be responsible for managing all flight buying and seat management within the Specialist Journeys Group brands, as well as those of the JG Travel Group.

You’ll be joining a great team of product and operational professionals who enjoy working together to deliver exceptional results. We are looking for an excellent negotiator with strong attention to detail, with at least 3 years’ experience of working within a multi branded travel group. You must be highly organised with strong planning and organisational skills along with a numerical and analytical mindset.

Specific accountabilities include:

• Quote and book group flights always ensuring that the budgeted amounts are met.
• Ensure internal system is updated with latest arrangements.
• Communicate with the product teams to ensure everyone is in the know on flight updates and to gather information about flight routes, times and budgets.
• Oversee the team who book bespoke ‘Extras’ for guests and tour staff to meet their specifications at an agreed cost.
• Work with the Finance team to update weekly on flight payments, such as deposits due, balances due, and ticketing deadlines.
• Monitor the flight market and react to any aviation crisis issues that may arise.
• Research flight routes and provide pricing for new programmes.
• Manage the fights team, always ensuring maximum efficiency.
• Keep up to date with airlines terms and conditions in order to manage flight allocations and manage refunds when applicable.

About You

We’re looking for a collaborative team player who is self-motivated and capable of working independently within defined guidelines;  you will have an eager willingness to learn and develop (yourself and others). Strong initiative with a results focussed approach. Technical requirements include:

Essential

• Solid understanding of airline contracts and fares, including IT rates, seat only and published fares;
• Knowledge of IATA / BSP ticketing procedures;
• Competent in using CRS systems, in particular, Amadeus.

Experience of GDS would be an advantage

If you’re ready for a challenge and want to play a key role in driving real change, we’d love to hear from you.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com without delay!

Competitive salary/Bonus
No recruitment agencies please

We are looking for a highly driven, commercially focussed Revenue Optimisation Manager to drive revenue and passenger growth leading to sustainable profitability. This role will lead the Commercial and Insight Team and oversee the commercial performance of our UK and European touring portfolio, Group’s online marketing activity and delivering revenue growth through digital marketing channels. Reporting to the Commercial Director, the role is pivotal in ensuring performance is actively tracked, risks are mitigated, and commercial opportunities are identified and exploited in line with group targets.

We’re looking for a strategic planner with experience of pricing and yield management, forecasting, and leadership. Highly numerate with a solid understanding of consumer psychology and market dynamics you will work closely with Product, Marketing, Operations, and Insight teams to ensure the touring portfolio is optimised from launch through departure.

A creative and inspiring leader, along with strong analytical and problem solving skills, specific accountabilities include:

Commercial Planning & Portfolio Strategy

• Partner with the Commercial Director to develop annual and seasonal plans for capacity, pricing, and product mix that deliver against group revenue, passenger, and profit targets.
• Lead coach route planning, using customer database insights, geographic demand patterns, and historical performance to optimise routing, feeder strategy, and regional coverage.
• Drive route development, identifying new growth areas, underserved markets, and opportunities to expand or refine the touring portfolio.
• Make clear, data-led capacity recommendations, balancing demand signals, operational constraints, and margin targets.
• Work closely with Product Heads to ensure performance learnings are embedded into new contracting cycles, new product development, and annual budget planning.

Pricing Strategy & Management

• Set and maintain pricing strategies using historic performance, demand trends, and competitor analysis to ensure competitiveness and profitability.
• Monitor price performance throughout the sales cycle, actively managing opportunities to increase, decrease, or promote products in response to booking pace, load factors, and market conditions.
• Ensure pricing decisions are clearly communicated and implemented accurately across systems and channels.

Yield Management & Sales Optimisation

• Proactively identify opportunities for additional capacity, working with contracting and operations teams to assess feasibility and commercial return.
• Optimise yield through a combination of pricing actions, promotional activity, consolidation, and capacity adjustments.
• Work closely with Product Marketing to align sales focus, promotional plans, and campaign timing with commercial priorities and performance targets.
• Monitor underperforming products and implement recovery or mitigation strategies where required.

Performance Monitoring & Commercial Steering

• Track and report on key performance metrics, including revenue, passenger volumes, yield, and profit versus budget and forecast.
• Provide regular performance insight and recommendations to the Commercial Director, highlighting risks, opportunities, and required interventions.
• Support senior commercial steering by translating performance data into clear actions and priorities.

Forecasting & Data Development

• Lead the continual development and refinement of robust forecasting models, improving accuracy and responsiveness to market changes.
• Produce detailed passenger (pax) forecasts across all products, feeding into the Data Warehouse to support revenue, margin, and operational forecasting.
• Work with Insight and Finance teams to ensure forecasts are aligned, well-understood, and consistently applied across the business.

The ideal candidate will not be afraid to challenge the status quo – an attitude of continuous testing, learning and improving to deliver strong and improved revenue/ passenger growth is vital for this role. Advanced Excel skills are essential.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Full time and Part time hours considered
Competitive Salary and Bonus Scheme
No recruitment agencies please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands.

We are an age-friendly workplace, and our company values are at the core of what we do:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

Do you love talking and helping customers ? Do you enjoy working in a team that works together to deliver memorable experiences for customers? If yes, this role is for you ! We are looking for a number of customer friendly, experienced Sales and Customer Service Consultants to work as part of our busy Customer Contact team.

Putting the customer at the heart of all we do, we are looking for Sales Consultant roles whose main focus is to sell holidays and provide exceptional customer service to all enquiries that come through via the phone. This team is open seven days a week, so flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

In addition, we are looking for someone to focus more on customer retention, cruise sales and supporting a number of areas administratively.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient, along with the ability to maximise every sales opportunity. Prior hospitality or customer service experience ideally in a travel environment is desirable. Full training and support will be provided.

Benefits include:

• 25 days holiday plus your birthday off
• Option to buy additional holidays
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Friends and family discount
• Free fruit in the office
• Referral programme
• Reservations Commission pay

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands. We are an age-friendly workplace, and our values are at the core of what we do.

Our Company Values:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

We are looking for someone ideally with previous travel administration experience for this varied and busy role. The main duties include the following:

• Reporting to the Admin Operations Team Manager, working as a team player to help administer all areas of tour delivery, tour loading and stock management
• Create written itineraries from the tour set up sheets for customers, drivers and tour managers
• Assisting with event and show ticketing and distribution
• Deal with general day to day correspondence from suppliers and any other related administration
• Finalise operational details with hotels and suppliers, such as arrival/departure times, parking, mealtimes and menus
• Carry out final pre-departure checks
• Assist with administrative tasks in relation to the T4 booking system
• Sending room requests / additional stock requests to hotel suppliers – to maximise on-sale opportunities and minimise waitlists
• As part of the Admin Operations Team assist with various tasks in the department including client documentation, excursion venue bookings and many other associated administrative tasks.
• Produce and distribute customer documentation.

We are looking for an excellent communicator with strong administration skills and great attention to detail. Reliable and enthusiastic, highly organised, able to prioritise their workload in a fast-paced environment and can work to deadlines. Have solid teamwork skills with a strong work ethic and be confident to use their own initiative.

The full-time position includes rota’d weekend cover with time off in the week when covering weekends.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Competitive Salary and Bonus Scheme
No recruitment agencies please

We are looking for a highly creative and commercially focussed Product Manager UK & Europe to develop and deliver unique, up-to-date and creative products and itineraries leading to passenger and revenue growth across your area of product portfolio. A strong influencer, with good negotiation skills, we’re looking for an experienced Product Manager, ideally with a background of both the UK and European contracting world. Creating unique and interesting products that appeal to customers of all of our brands, and working closely with internal stakeholders, you will be the champion of your product range, with full ownership for delivery of revenue while maintaining costs.

Key accountabilities include:

• Lead and develop your mainstream & specialist product range offering from concept to delivery.
• Identify and fill market product gaps and trends and generate new tour ideas that grow passenger volumes, market share, deliver excellent customer experience and drive growth.
• Create and own the product plans, targeting the budgeted passenger volumes and ensure we have sufficient stock to achieve these.
• Plan ahead to ensure the products are contracted and ready in line with the product launch schedule.
• Contract the hotels and itineraries at best available prices and with added value where possible to ensure our retail prices are the best in the industry.
• Liaise with the copywriters and agree final tour copy for online and brochure.
• Own your products from concept to delivery liaising closely with the Product Admin Ops Teams to ensure quality of information, planning and delivery including final sign off on customer and driver itineraries.
• Take an active & creative part in the Product Team as a whole.
• Liaise closely with the Sales, Marketing and Commercial Teams to ensure the best possible opportunities for each product to succeed.
• Be part of the Saturday and Product Duty Officer rota.
• At times be part of the “during event” on site customer delivery as required.
• Regularly attend Trade events and actively network with external bodies, to promote the Group brands and to source opportunities for future products/ partners.
• Cultivate excellent relationships with suppliers to ensure we can procure the right space at the right price.

The ideal candidate will be proactive and use their initiative and problem solving skills to identify product gaps and opportunities to drive growth. Not afraid of challenging, you will demonstrate excellent communication and relationship skills, while remaining collaborative. This is a fantastic opportunity to join a forward thinking business with a collection of amazing travel brands, and be a part of an exciting growth journey.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.